GENERAL TERMS OF CONDITIONS

1. Disclaimer

All the information, Services, and activities presented on this Website are provided by Tezro Swift Holding LTD and UAB Tezro Swift (hereinafter -- "Tezro").

Tezro Swift Holding LTD is a Company incorporated and registered in Canada under Company registration number BC1345791, with its registered office at 220-145 Chadwick Court, North Vancouver, British Columbia V7M 3K1 Canada. The Company operates as a Canadian Money Services Business (hereinafter -- "MSB") registered with Transactions and Reports Analysis Centre of Canada (hereinafter -- "FINTRAC") under the following MSB registration number: M22047592.

UAB Tezro Swift is a Company established in accordance with the legislation of the Republic of Lithuania under the registration number 305953774, a Company established in accordance with the legislation of the Republic of Lithuania under the registration number 305953774, located at the address Eišiškių pl. 47-312 Vilnius, Lithuania. The Company operates in accordance with the Financial Crimes Investigation Service (hereinafter -- ''FCIS'') under the Ministry of Internal Affairs of the Republic of Lithuania.

Tezro is committed to managing the risks of Money Laundering and Terrorist Financing (hereinafter -- "ML/TF") that it may face. To this end, Tezro has established internal Policies and Procedures in accordance with Canadian Proceeds of Crime (Money Laundering), Terrorist Financing Act (S.C. 2000, c. 17), Law on the Prevention of ML/TF of Lithuania Bank of Lithuania and FCIS AML/CFT regulations.

Tezro fully cooperates with FINTRAC and FCIS government agencies and law enforcement in their efforts to combat ML/TF. This cooperation includes responding to requests for assistance and providing relevant information when required.

As a regulated business, The Company may be required to share Customer's personal information with FINTRAC, FCIS regulatory agencies, law enforcement, and other authorized entities. Additionally, The Company may disclose Customer's personal information to credit institutions, Anti-Money Laundering and Counter Financing of Terrorism (AML/CFT) service providers, or other identity verification partners as necessary when opening the account or conducting periodic checks to ensure that The Company has up-to-date and accurate information about the Customer. In some cases, The Company may also need to share Customer's personal information with financial institutions or other financial intermediaries.

By clicking the "Acquainted" button, the Customer agrees to the terms of this notice, as well as the terms and conditions.

2. Introduction

2.1. The following General Terms and Conditions hereinafter (hereinafter -- "Terms") establish the fundamental guidelines governing the interaction between the Customer and Tezro. These terms become applicable upon the Customer's registration of an Account within Tezro's system, creation of a wallet, and utilisation of Tezro's suite of Services ("Services"). Additionally, the relationship between the Customer and Tezro concerning the provision of Tezro's Services is subject to relevant laws and regulations, any additional agreements or addenda to these Terms as mutually agreed upon, and the principles of good faith and fairness.

2.2. The Company strongly advises the Customer to carefully read these Terms before registering an account, creating a wallet, and utilising Tezro's Services. The Customer's use of Tezro's Services constitutes acceptance of these Terms.

2.3. The Company reserves the right to amend these Terms at any time. In the event of such changes, Tezro will notify the Customer, typically via email. If the Customer does not agree with the modifications, it is advised to cease using Tezro's Services immediately. For any inquiries related to the use of Tezro's Services or these Terms, the Customer may reach out to Tezro's Customer Support team at support@tezro.com.

2.4. The payment methods associated with Tezro's Services require upfront payment by the Customer. Please note that they do not qualify for any advance, credit, or discount.

2.5. Section headings in these Terms are for reference only and do not carry any legal significance in the interpretation of the Terms.

2.6. Any hyperlinks to Tezro's Website contained within these Terms, or any additional Terms applicable to specific Services, are considered a fundamental part of these Terms and will be binding upon the Customer upon commencement of use of Tezro's Services.

3. Definitions

'Account': The Account is created in the System under the Customer's name once the Customer has completed the registration process and has been successfully verified.
'AML (Anti-Money Laundering)': These are a set of procedures, laws, or regulations designed to stop the practice of generating income through illegal actions.
'Anonymous Account': Is a Customer Account that does not disclose the true identity of the individual, often using pseudonyms or refraining from sharing personal information.
'Application': Means form available on Tezro Website for registration in the System and Account opening which should be filled in by the Customer or his representative.
'Blockchain': This refers to a distributed ledger technology that underlies cryptocurrencies like bitcoin and enables peer-to-peer transactions to take place in a decentralised manner.
'Business Day': This refers to any day on the calendar, except for Saturdays, Sundays, and public holidays in Canada.
'Business Hours': "Business Hours" means the period from 9:00 AM to 5:00 PM CET (Central European Time, CET) on each Business Day during which Tezro provides Services to its Customer, handles orders, and executes Payment Transactions.
'Business Relationship': A legally binding connection is formed between the Company and the Customer when the Services are used within the parameters of the Terms.
'CFT (Counter Terrorism Financing)': This refers to the measures taken to prevent funds from being used to support terrorist activities.
'Customer': The Account holder in the Tezro System is either a legal entity or a private individual who has opened the Account in their name.
'Consent': Consent of the Customer to perform the Payment Transaction.
'Cryptoassets': Also known as cryptocurrencies, these refer to digital tokens that utilise cryptography for securing transactions, controlling the creation of additional units, and verifying the transfer of assets.
'Cryptocurrency Exchange': This refers to a platform where Customer can trade cryptocurrencies or digital currencies for other assets, such as conventional fiat money or other digital currencies.
'Customer Authentication': Two-Factor Authentication (2FA) is a method of verifying a Customer's identity by using at least two different elements.
'EEA country': Refers to any country that is a member of the European Union, as well as Iceland, Liechtenstein, and Norway.
'External Account': Means any Account or wallet held by the Customer with a third person providing respective Services, from/to which the Customer loads fiat or virtual currency into/from Tezro Account.
'Fees': Means charges payable by the Customer for the Services provided by Tezro. Fee schedule is available on the Website.
'Fiat Currency': Fiat currency is government-issued money that isn't backed by a physical commodity, like gold or silver, but by the trust and confidence of the people.
'FINTRAC': Means Financial Transactions and Reports Analysis Centre of Canada.
'FCIS': Means Financial Crimes Investigation Service.
'Force majeure': Means any cause that prevents either party from performing all or part of its obligations arising out of or attributable to strikes, lockouts or other labor disputes, grain accidents, nuclear accident or acts of God, war or terrorist activity, riots, civil unrest, malicious damage [(excluding malicious damage involving employees of the affected party or contractor of the affected party)], compliance with any law or Order, rule, regulation or governmental directive [in effect after the date of this Agreement], accident, plant incident or machinery, fire, flood, storm or failure of suppliers or subcontractors and, to the extent they are beyond the reasonable control of the prevented party, any act, event, any other defect or accident.
'General Conditions of the Website': Refer to the Terms and conditions governing the use of the Website, including access and the use of cookies.
'KYC (Know Your Customer)': These are the processes used by companies of all sizes to confirm the identity of their Customer either before or during doing business with them.
'Order': "Order" refers to the direction provided by the Customer to Tezro to carry out a Payment Transaction.
'Payment Instrument': Any personalised device or set of procedures used by the Customer for initiating the Payment Transaction.
'PSP (Payment Service Provider)': Refers to any bank, payment institution, e-money institution, payment initiation Service Provider, Account information Service Provider, or any other similar institution which is engaged in payment Services activities.
'Payment Transaction': Means an act initiated by the Customer of placing, transferring or withdrawing funds, irrespective of any underlying obligations between the Customer and the Payee.
'Personal Area': The Personal Area is a secured, individualised section within the system, accessed by a Customer using their unique login credentials. This area displays various personal and financial information related to the Customer's Account, such as Account balances (both in fiat and cryptocurrencies), transaction history, and other relevant data. This interface provides the Customer with the tools necessary to manage and oversee their Account activity.
'Private Key': This is a sophisticated form of cryptography that allows a Customer to access his or her cryptocurrency. A private key is an integral aspect of bitcoin and altcoins, and its security make up helps to protect a Customer from theft and unauthorised access to funds.
'Public Key': In cryptography, a public key is a large numerical value that is used to encrypt data. The key can be generated by a software program, but more often, it is provided directly by a specific Service Provider.
'Seed Phrase' or 'Recovery Phrase': A secret list of words that store all the information needed to recover a cryptocurrency wallet.
'Services': These are the Services provided by Tezro as detailed in the Terms and Conditions.
'Smart Contract': A smart contract is a self-executing contract with the Terms of the agreement directly written into code.
'System': Refers to the Tezro system, including the Account, the App.
'The Company, Tezro': Tezro Swift UAB, Tezro Swift Holding LTD.
'Two-Factor Authentication (2FA)': This is a security process where Customer provide two different authentication factors to verify themselves.
'Unique Identifier': Means a combination of letters, numbers or symbols specified to the Payment Service Customer by the PSPr and to be provided by the Payment Service Customer to identify unambiguously another Payment Service Customer and/or the Payment Account of that other Payment Service Customer for a Payment Transaction.
'Virtual Currency': Virtual currency, or digital currency, is a type of unregulated digital money that is issued and usually controlled by its developers and used and accepted among the members of a specific virtual community.
'Wallet': The Wallet is a storage system for holding electronic money and virtual currency, which is provided by the Company.
'Website': Refers to the online platform hosted at the web address "tezro.com." This Website is operated by Tezro and serves as a digital space where Customer can access information, products, or Services provided by Tezro. The content on the Tezro.com Website may include web pages, multimedia elements.

4. The Registration and Creation of the Tezro

4.1 Customer who wish to use Tezro's Services must register on the System.

4.2 A personalised Tezro Account is created for the Customer upon registration. Only the Customer has the right to use this Account.

4.3 The Tezro Account allows Customer to hold E-money, make and receive payments, and review their balance and transaction history free of charge. Customer are urged to scrutinise their transaction history carefully.

4.4 Each Customer can only have one Account. If Tezro suspects that multiple Accounts have been intentionally registered by a Customer for anonymity, Tezro may close the Accounts or terminate the Business Relationship without prior warning.

4.5 Anonymous Accounts are prohibited. An Account will be opened once the Customer has been fully identified, verified, and complies with Tezro's AML/CFT procedures.

4.6 By accepting the Terms, the Customer guarantees that:

(a) Is of legal age, typically 18 years or older.
(b) Is not a resident of the United States or a citizen of a sanctioned country.
(c) Has no previous charges relating to money laundering, terrorism financing, or other criminal activities.
(d) Has never been subjected to financial sanctions, locally or internationally.
(e) Is not undergoing bankruptcy proceedings, debt collection, or other legal claims.

4.7 Should there be any changes in the provided information, the Customer is required to promptly notify the Company.

4.8 Accounts may be subjected to limits set by Tezro based on the Customer's AML/CTF risk level. These limits may be revised by Tezro as per regulatory requirements.

4.9 Accounts are open for an indefinite period unless otherwise terminated as per the Terms.

4.10 Tezro Account enables the Customer to make various payment transactions including local and international funds transfers.

4.11 The Company does not provide Services in sanctioned countries or to individuals who have been suspended from Tezro Services.

4.12 Customer must complete an identification process as outlined in the Terms.

4.13 Customer affirms that they have provided accurate data during registration and will continue to provide accurate data when making changes.

4.14 The Company may require additional information or documents to verify the Customer's identity.

4.15 When identifying Customer, the Company may request original documents or notarised copies.

5. Registration and Creation of Tezro Corporate Account

5.1 Corporate Accounts are exclusively intended for commercial or business purposes. They are not designed for personal use.

5.2 The individual opening the Corporate Account agrees to have full authority and fulfill obligations as outlined in the Corporate Account Terms.

5.3 Should the nature of the Customer's business change, it is imperative to notify Tezro promptly.

5.4 Each sole trader or Company is restricted to having a single Tezro Corporate Account.

6. Fees and Charges

6.1 The Customer is responsible for the payment of all applicable fees for Tezro's Services. Tezro reserves the right to impose fees or charges for its Services, which may include a per-transaction fee, at Tezro's sole discretion. Detailed information about Tezro's fee structure can be found on the Fees Webpage linked to these Terms. Tezro will inform the Customer of any transaction-specific fees at the time the Customer places an order or when Tezro processes the order. All fees due under this Agreement exclude any taxes.

6.2 Please be aware that additional costs, taxes, or charges that are not imposed by Tezro or paid through Tezro may apply to transactions. The Customer is solely responsible for these costs, taxes, or charges. It is the Customer's responsibility to determine which taxes apply to the payments the Customer makes or receives and to collect, report, and remit the correct tax to the appropriate tax authorities.

6.3 Tezro reserves the right to debit Service fees and other amounts due from any payment account owned by the Customer, including any foreign currency in a payment account and from the amounts received in the payment account at any time. This right remains in effect even if, after the due amount becomes collectible and before its actual collection by Tezro, the Customer has conducted other transactions.

6.4 Tezro further reserves the right to deduct the amount of fees from any amount credited to the account if any outstanding fees are due to Tezro.

6.5 The Service fees applicable at any given time are always available for review on Tezro's Fees Webpage.

6.6 Tezro may unilaterally amend the fees at any time. Tezro will notify the Customer of any changes and the effective date of those changes.

7. Account Operations

The Account can be used in the following ways:

(a) Buy or sell Virtual Currency and Cryptoassets from or to other Customers of Tezro in exchange for other Virtual Currency and Cryptoassets, or for fiat currency.
(b) Withdraw any fiat currency balance held in the Customer's Account.

8. Execution of Customer Orders

8.1 Orders will be regarded as authorised by the Customer if they are prepared, confirmed, and submitted in accordance with the Terms, any applicable security procedures, legislation, and other relevant requirements, customs, and practices.

8.2 Tezro reserves the right to limit, restrict, or halt the use of any means or method (including Tezro's Online System) that the Customer uses to issue Orders to Tezro based on reasonable grounds related to:

(a) vague or unlawful instructions from Customer.
(b) insufficient or negative Account balance.
(c) various restrictions or limitations on Customer's Account.
(d) suspected fraudulent activity.
(e) legal constraints.

8.3 Tezro has the exclusive discretion to accept all Orders. Tezro does not bear any liability for any losses or damages resulting from Tezro’s refusal to accept an Order.

9. Execution of Customer Orders for corporate Account

9.1 Verify the precision of the payment recipient's information and confirm the Customer's familiarity with the individual before proceeding with the transaction. The submission of inaccurate details may result in the funds being directed to an unintended recipient, posing a potential risk of financial loss.

9.2 If the intended recipient does not receive the funds, Tezro will not be held responsible if the payment was processed correctly but the details provided were inaccurate.

9.3 ezro is obligated to refuse or delay payments entering or leaving the Customer's account if the Customer has outstanding debts to Tezro. Additionally, Tezro may decline payments for the following reasons:

(a) If, even after taking all reasonable measures, Tezro is unable to make the payment on time.
(b) if a third party prevents Tezro from making the payment.
(c) If Tezro needs to carry out further checks or if Tezro has asked the Customer for important information that Tezro reasonably needs, and the Customer has not provided Tezro with that information.
(d) If Tezro has suspended the Customer's account.

9.4 Tezro is not responsible for any losses incurred as a result of Tezro's refusal or delay in processing the payment. Tezro will not be responsible for any of the following, whether direct or indirect, that arises in connection with these Terms:

(a) loss of income or profit.
(b) loss of goodwill or damage to the Customer's reputation.
(c) loss of business contracts or opportunities.
(d) loss of anticipated savings.
(e) consequential loss.
(f) The Customer giving Tezro incorrect or incomplete information.
(g) any delays in or disruptions to Tezro’s Services.
(h) any faults, mistakes or inaccuracies of any kind in Tezro’s Services.
(i) information or Services provided by third parties.
(k) anything a third party does or fails to do.

10. Usage of Tezro Account

10.1 The Customer can manage the Tezro Account via the Internet by logging in to his/her Account with seed phrase and pin code.

10.2 The Customer confirms that:

(a) incoming virtual and/or fiat currency transferred to his/her Tezro Account is not received from illegal activity.
(b) the Customer will not use Services provided by Tezro for any illegal purposes, including the Customer's commitment not to perform any actions and operations in Order to legalize funds received for a criminal or illegal activity.

11. Customer’s Obligations

When utilising Tezro Services, the Customer agrees to:

(a)adhere to the Terms and any addendums thereof, along with applicable legal regulations, which include, but are not limited to, AML/CFT regulations.
(b)refrain from providing Tezro with false, misleading, or incorrect information or declining to provide information or take other actions as reasonably requested by Tezro.
(c)participate in all legal processes conducted by Tezro for Customer identification and verification purposes, and KYC requirements, and provide all necessary information and data required by Tezro to establish a business relationship with the Customer.
(d)respond to Tezro requests within 3 (three) business days, unless another term is specified in Tezro’s request or in these Terms.
(e)Promptly notify Tezro of any changes to the information and data previously submitted, including contact information. If the Customer fails to do so, Tezro shall not be liable for the accurate execution of payment transactions, and the Customer shall bear any losses, including those in relation to any third party, that may occur due to the submission of invalid data. Tezro retains the right to suspend Services until the Customer updates their data.
(f)refrain from using funds illegally obtained for Tezro’s Services, if the Customer is or should be aware of such circumstances.
(g)refrain from using the Services in a way that causes losses, liability, negative legal or financial consequences, or damage to Tezro's or third parties' business reputation.
(h)refrain from logging into the System as an anonymous Customer (e.g., via proxy servers) or having more than one Account, registering the Account under a fictitious or someone else's name without having the power of attorney, or registering using the Services of anonymous phone numbers or email addresses provided by others.
(i)refrain from using the Tezro Account to provide Services or goods that are legally prohibited or contradict public Order and moral principles.
(j)refrain from knowingly providing third parties with false, misleading, or incorrect information about Tezro’s Services.
(k)respect Tezro's and third-party trademarks, copyrights, trade secrets, and other intellectual property rights. This clause does not apply if the Customer, acting in good faith, did not know and could not have known of the existence of trademarks and copyrights or that information in their possession constitutes a trade secret.
(l)refrain from disseminating computer viruses or taking other actions that could cause System malfunctions, damage to information or destruction, and other harm to the System, equipment, or information of Tezro.
(m)keep login credentials and other personalized safety features confidential and not allow other persons to use Services under the name of the Customer.
(n)compensate in full and hold Tezro harmless against any direct costs and losses that may arise to Tezro if the Customer fails to fulfil their obligations under the Terms or if such costs or losses arise due to the Customer's unlawful activities.

11.1 The Customer is solely responsible for any losses incurred by Tezro, other Tezro Customer, and third parties due to the use of Services and violation of these Terms or any addendum thereof.

11.2 The Customer shall compensate for all damages, fines, and other monetary sanctions imposed on Tezro due to non-compliance or violation of these Terms as a result of the Customer's actions.

11.3 Tezro shall not be liable for the consequences of any request to block the Customer's Account(s) that is made by a person who is not the Customer or the Customer's representative.

11.4 An objection request is deemed to have been made at the date and time of its actual receipt by Tezro. In the event of theft or fraudulent use of the login, Tezro may request a receipt or a copy of the complaint, information about the circumstances leading to the alleged theft or fraudulent use from the Customer, who agrees to respond as promptly as possible.

12. Tezro Account funds

12.1 To place an Order, the Customer must deposit fiat into the Account from one of the approved external Accounts listed on Tezro’s Services. The Customer may be required to verify their control over the external Account being used for depositing funds. The Customer is fully responsible for the use of any external Account and must adhere to all its relevant Terms and conditions.

12.2 The timing associated with depositing Funds will, to some extent, depend on the performance of third parties responsible for the External Account. Tezro does not guarantee the timeframe for depositing Funds into the Account.

12.3 Tezro reserves the right to record and store all Orders made through any agreed-upon methods, as well as details about all transactions conducted by the Customer or per the Customer's Orders. These records may be presented to the Customer and/or third parties legally permitted to receive such data, as proof of Orders placed and/or transactions completed.

12.4 Tezro reserves the right to reject virtual currencies credited to the Account or Wallet and to decline an Order if, based on a risk analysis carried out using risk scoring from Tezro’s partners, the virtual currencies are coming from or intended to be sent to an address that receives a high-risk rating.

12.5 Customer transactions are monitored. The Customer must provide Tezro with all necessary details about completed payment transactions, including but not limited to explanations, certificates, other documents, and information on issues related to payment transactions within three (3) business days from the receipt of the respective request. If the requested information is not provided, is incomplete or false, Tezro reserves the right to restrict, suspend or terminate all or part of the Services to the Customer.

12.6 Please note that fiat funds in the Customer's Tezro Account can only be used for the purchase of digital assets or withdrawal to an approved external Account. Any profits from the sale of digital assets will be deposited into the Customer's Account, less any applicable transaction or other fees. Additionally, it should be noted that Tezro does not pay interest on fiat balances held in the Customer's Account.

12.7 Only payment methods specified by Tezro are valid for using the Services.

12.8 All exchanges between fiat and virtual currency through the Tezro Service are final. The Company does not accept returns or provide refunds to the Customer, except as otherwise stipulated in these Terms.

13. Prohibited Activities

While using Tezro Services, the Customer is strictly prohibited from:

(a) violating these Terms, any supplemental agreements, applicable laws, and other legal regulations, including but not limited to, anti-money laundering and counter-terrorist financing regulations.
(b) providing Tezro with false, misleading, or incorrect information.
(c) refusing to provide information that Tezro reasonably requests.
(d) transferring and/or receiving funds that were obtained illegally.
(e) refusing to cooperate with Tezro during investigations of violations and the Customer identification process.
(f) using the Account or other Services in a manner that incurs losses, liabilities, or other negative legal consequences for Tezro or other third parties.
(g) intentionally taking actions that could interfere with the provision of Services to the Customer or third parties or disrupt the proper functioning of the system.
(h) providing Services that are prohibited by law or are in conflict with public Order and moral principles.
(i) disclosing passwords and other personalized security features of payment instruments to third parties or allowing other individuals to use Services under the Customer's name.
(j) accessing the Services from a country where Tezro does not provide Services.
(k) using an anonymous Account.

13.1 The Customer will be responsible for all direct damages, fines, and other monetary sanctions imposed on Tezro due to the Customer's failure to comply with or violation of these Terms.

14. Prohibited activities for Corporate Account

The following list outlines prohibited activities, emphasizing their strict forbiddance within the Account. Customer are explicitly warned about engaging in any of these activities, as violations may lead to Account suspension or closure.

14.1 The following list outlines prohibited activities for a corporate account. Customer are advised that engaging in any of these activities is strictly forbidden, and violations may result in the suspension or closure of the Account.

(a) Production or trade in any product or activity deemed illegal under host country laws or regulations or international conventions and agreements, including without limitation host country requirements related to environmental, health and safety and labor aspects.
(b) Production or trade in weapons and munitions, including explosives and nuclear weapons.
(c) Trade in oil (petroleum).
(d) Production or trade in alcoholic beverages (including beer and wine).
(e) Production or trade in tobacco.
(f) Trade-in wildlife or wildlife products regulated under CITES.
(g) Production or trade in radioactive materials.
(h) Commercial logging operations; production or trade in wood or other forestry products from unmanaged forests.
(i) Production or trade in pharmaceuticals.
(j) Drift net fishing in the marine environment.
(k) Production, trade, storage, or transport of hazardous chemicals, or commercial scale Usage of hazardous chemicals.
(l) Quarries, mining, or processing of metal ores or coal.
(m) Giving or receiving gifts that could be interpreted as intending to influence business decisions.
(n) Abusing confidential or material, non-public information.
(o) Trading of animal fur, bones, ivory and other protected species.
(p) Cultural objects like sculptures, statues, antiques, collector items, archaeological pieces or trade in other pieces having historical, cultural and religious significance or of rare scientific value.
(q) Any business relating to pornography or prostitution, including child pornography.
(r) Drugs, as well as chemicals used to manufacture synthetic drug or drugs.
(s) Circumvention devices.
(t) Human body parts and pathogens.
(u) Unlicensed offline businesses: Gambling / Betting / Casino / Horse Racing / Bingo / Sports Betting, etc.
(v) Unlicensed online businesses: Casino / Online Poker / Online Gambling / Online Betting / Prize Draws / Gift Cards / Any form of Lottery / Scratch cards / etc.
(w) Donations / Charities / Societies / Non-profit organizations.
(x) Auctions organization and performance.
(y) Religious organizations.
(z) Multi-Level Marketing (MLM) structures.
(aa) Financial pyramid or ponzi scheme, matrix programs, other schemes.
(bb) Debt restructuring, debt factoring, credit repair, debt settlement, debt collection.
(cc) Unlicensed Forex/Binary Option.
(dd) Virtual worlds.

14.2 Any other business activity which, in Tezro’s sole discretion, involves quasi cash transactions or is outside Tezro’s risk appetite.

14.3 Even if Tezro consents to opening an account for the Customer, Tezro reserves the right, at its sole discretion, to limit the Services available to the Customer if providing those Services falls outside Tezro's risk tolerance.

14.4 The Customer's Account must not be used, either directly or indirectly, for the following:

(a) for illegal purposes (for example, committing fraud);
(b) for personal use;
(c) in a way that Tezro reasonably believes might be harmful to Tezro or its software or hardware. may thereby restrict Tezro’s ability to provide Tezro’s Services;
(d) to abuse, exploit or get around any usage restrictions set of a third party.

15. Restriction and termination of Services

15.1 Tezro reserves the right to unilaterally terminate the business Relationship with the Customer and close the Account, providing the Customer with 1 (one) month’s prior notice and instructions regarding funds withholding from the Account, unless other provisions concerning business Relationship termination are stipulated here.

15.2 The Customer reserves the right to terminate the business Relationship with Tezro and close the Account, giving Tezro 1 (one) month’s prior notice. Under all circumstances, the Customer’s Account can only be closed on the required date if all obligations towards Tezro under these Terms or any supplement are fully executed, no outstanding obligations of any nature exist on the Account closure date, and the Account/Wallet balance is Zero.

15.3 In the event that the Customer terminates the business Relationship and requests to close the Account(s) and delete the Personal Area from the System, or if Tezro terminates the provision of the Services to the Customer and deletes the Personal Area of the Customer from the System, in accordance with these Terms, the Funds held in the Account(s)/Funds on the Wallet shall be transferred to the Customer's External Account or third-party wallet indicated by the Customer. Tezro reserves the right to deduct any unpaid fees for Services provided and expenses, including but not limited to fines and damages incurred by Tezro due to a breach of these Terms committed by the Customer, other payment/financial institutions, and/or state institutions from the repaid Funds. In the event of a dispute between the Parties, Tezro reserves the right to detain funds under dispute until the dispute is resolved. Tezro, at any time, is entitled to restrict functionality or suspend the provision of Services, if Tezro reasonably believes that:

(a) the Customer does not provide Tezro with timely information and documents.
(b) there is reasonable suspicion for fraud or criminal activity in connection with the use of the Account or the origin of the funds.
(c) there is a suspicion of fraudulent use of Customer data or the data has been compromised.
(d) the Account balance is negative.
(e) Tezro has received notice of Customer's death or the death of the legal representative.
(f) Tezro has been notified of the dissolution or bankruptcy of Tezro’s Customer (a legal entity).
(g) Account suspension or restriction may prevent any harm to the Customer, Tezro, or a third party.
(h) The provision of Services to the Customer no longer matches Tezro's risk appetite.
(i) the Account has not been used for 6 months.
(j) there's been a material change in the beneficial ownership or management of the Customer's business;
(k) Tezro has a good reason to believe that the Customer has disposed of significant business assets;
(l) The Customer is a sole trader, and the Customer dies, or the Customer is a partner in a business, and the partnership ends.
(m) Tezro is obliged to suspend Account activity due to mandatory binding requirements of applicable laws.

15.4 If Tezro closes the Customer's account, thereby terminating the agreement with Tezro, it may also result in the termination of any other agreements the Customer has with Tezro or through Tezro with third parties.

15.5 In the case of an Account restriction or suspension, Tezro will inform the Customer as soon as reasonably practicable by sending a respective notice via the system and providing instructions regarding the withdrawal of funds held in the Account, except when the provision of such information would weaken safety measures or is forbidden by applicable law.

15.6 If the Account holds a balance at the time of closure, Tezro will request that the Customer withdraw the Funds within 3 (three) months, during which time the Account will only be accessible for withdrawing the remaining balance. After this period expires, any remaining Funds not withdrawn will be blocked by Tezro, and the Customer will only be able to withdraw any remaining Funds by contacting Tezro support Service. Tezro is entitled to deduct fees and charges for Funds not timely withheld.

15.7 Tezro shall not be responsible for any losses incurred by the Customer due to the suspension of Service provision, blockage of the Account/Wallet, or other actions if these actions were performed in accordance with the procedures stated in these Terms or supplements and under the circumstances specified in those documents.

16. Security

16.1 Tezro is committed to delivering Services in compliance with relevant laws and regulations and adhering to high professional standards within the payment Services industry. Tezro will strive to ensure the safety and confidentiality of Customer data while complying with current regulations.

16.2 Tezro reserves the right to temporarily suspend access to the account for security, maintenance, or technical reasons. These interruptions will be limited to a minimum and will not be eligible for compensation.

16.3 Tezro cannot be held liable for any errors, omissions, interruptions, or delays that may result in unauthorized access to the Website.

16.4 Tezro will not be responsible for theft, destruction, or unauthorised communication of data that arises from unauthorised access to the Website.

16.5 Tezro will not be involved in any legal relationships between the Customer and the recipient of the payment transaction to the extent permitted by applicable law.

16.6 Tezro will not be responsible for any fault, wilful default, or negligence of the Customer or recipient towards each other.

16.7 The Customer must take reasonable steps to ensure the security of the Customer's Account login information at all times.

16.8 The Customer should avoid revealing the Customer's code, seed-phrase, or other sensitive information to anyone and ensure not to leave the device unattended when entering the seed-phrase into the Customer's Account. If the Customer suspects that the seed-phrase, code to the Customer's Account has been lost, stolen, appropriated, or used without authorisation, or has been compromised, the Customer should contact Tezro immediately.

17. Communication and Notifications

17.1 Tezro may use the Customer's personal area in Tezro’s system and the Customer's registered email for communication. The Customer is responsible for checking these at least regularly.

17.2 Tezro may also send written notices via postal Services using the address provided by the Customer. Such notices are considered received within 3 business days, unless the Customer can prove a delay.

17.3 Both the Customer and Tezro must promptly notify each other of any circumstances that could affect Tezro’s obligations under these Terms. If this applies to the Customer, the Customer must provide documentation to verify such circumstances within 10 working days.

17.4 Any messages the Customer sends Tezro are considered received on the same day if submitted on a business day. Messages sent outside of business days are considered received on the next business day.

17.5 While Tezro may offer Customer support in various languages, English remains Tezro’s primary business language unless otherwise agreed upon.

17.6 For regulatory and quality purposes, Tezro may monitor or record telephone conversations with the Customer or any party authorised by the Customer to:

(a) make sure the Customer's instructions are followed correctly.
(b) fulfill Tezro’s regulatory obligations.
(c) assist in detecting and preventing fraud or other crime.
(d) improve the quality of Tezro’s Services.

18. Confidentiality and data protection

18.1. Both parties agree to protect each other's technical and commercial information that comes to light during the execution of these Terms. As a Customer, the Customer agrees not to share Tezro's technical and commercial information with third parties without Tezro's written consent.

18.2. Issues related to Personal Data are addressed by Tezro's Privacy Policy, which complies with the DPA and GDPR, other applicable laws and regulations, as well as the Standard Contractual Clauses (SCCs) adopted by the European Commission and principles of "best practices." The current version of Tezro's Privacy Policy can be found on Tezro's Website.

18.3. By registering with Tezro's system, the Customer confirms that they have read Tezro's Privacy Policy, understand it, and agree to the principles Tezro uses for personal data processing and protection.

19. Liability of the Parties

19.1 Each Party is liable for any fines, penalties, or losses the other Party incurs due to a breach of these Terms. The Party at fault must compensate the affected Party for any direct damages incurred due to this liability. Tezro is only liable for direct damages resulting from a significant breach of the Terms directly attributable to Tezro. Tezro is only liable for damages that could have been reasonably foreseen during such a breach.

19.2 Tezro can't guarantee the system will operate without interruption, as its performance can be affected by factors beyond Tezro’s control. Tezro will strive to ensure the system operates as consistently as possible, but Tezro won't be held liable for any consequences arising from disruptions to the system's operation. Tezro is not responsible for:

(a) the transfer of funds from the Customer's Tezro Account or other payment transactions with funds on the Customer's Account if the Customer's passwords and identification tools have been compromised.
(b) mistakes made by banks, payment systems, and other third parties.
(c) consequences arising after Tezro lawfully terminates these Terms, cancels the Customer's Account, or limits access to it.

19.3 The Customer holds full responsibility for ensuring the accuracy of data and instructions provided to Tezro and when completing documents in the system. In the event of unauthorized payment transactions, the Customer will be responsible for any resulting losses if security features, including identity confirmation tools, are not adequately protected.

19.4 Either party is exempt from liability for failure to perform the Terms if they can prove non-execution was due to force majeure, proven as established by law. The Customer should inform Tezro in writing about any force majeure circumstances preventing the execution of the Terms within 10 (ten) calendar days from the occurrence of such circumstances. If a force majeure event continues for more than 30 (thirty) calendar days, either party may decide to terminate the business relationship.

19.5 Tezro doesn't provide financial, investment, legal, or other advice regarding the management and use of the Customer's funds. Tezro won't assess possible risks while the Customer is using Tezro’s Services. Tezro may only consult with the Customer on the terms and conditions, system use, technical options, and personal data processing and protection.

19.6 Before entering these Terms and using Tezro’s Services, the Customer should assess any possible risks and decide whether they're satisfied with the intended Services.

19.7 Tezro won't intervene in any legal or commercial relationship or litigation between the Customer and the Recipient. Tezro has no control over the compliance, security, legality, or appropriateness of the products involved in a payment transaction.

19.8 If Tezro fails to comply with these terms, Tezro is responsible for any loss or damage the Customer suffers that is a foreseeable result of Tezro's breach or negligence, but Tezro is not responsible for any unforeseeable loss or damage or which isn't caused by Tezro's failures.

19.9 The Customer agrees that Tezro isn't responsible for any loss or damage caused by their acts, omissions, or third parties, including, but not limited to, their failure to provide accurate, complete, and current information, or them losing or allowing third parties to access their login and password.

19.10 Tezro takes reasonable care to ensure any data Tezro holds in relation to the Customer and their account(s) is secure. However, as Services are provided over the internet and cannot be completely secure, Tezro is only responsible for loss or damage to the Customer's data caused by Tezro's failure to take such reasonable care.

19.11 To the maximum extent permitted by law, Tezro isn't responsible for any loss of profit, reputation, business interruption, or loss of business opportunity. Tezro won't be liable for any indirect, incidental, punitive, or consequential damages arising out of Tezro's business relationship.

19.12 Each party is independently responsible for meeting all tax obligations. Tezro is not responsible for fulfilling the Customer's tax obligations or calculating or transferring any taxes applied to them.

20. Complaints and Dispute Resolution

20.1 If the Customer has any complaints about Tezro's Services, please email Tezro at support@tezro.com. Include a brief explanation of the complaint and the email address linked to the Customer's Account.

20.2 When making a complaint, please provide specific details and any relevant documents. If the complaint is based on documents that Tezro doesn't already have, please also provide these documents or copies.

20.3 Tezro will review the complaint and provide the Customer with a response within 30 (thirty) calendar days, unless different time limits are set by legal acts or other rules related to Tezro's Services (e.g., rules of international payment card organizations).

20.4 If Tezro is unable to respond to the complaint within the outlined time frame, Tezro will inform the Customer of the reasons for the delay and provide an estimated date of response.

20.5 If the Customer is unsatisfied with Tezro's response, they have the right to seek other legal remedies.

20.6 If the Customer has any claims or requires reimbursement of E-money regarding Payment Transactions executed by Tezro, they are advised to contact the support team via email at support@tezro.com as soon as possible.

20.7 If the Order has been confirmed by the Customer's Consent submitted through any of the authorized methods, the Customer will not have the right to dispute the Payment Transaction executed by Tezro.

21. Changes to these Terms

21.1 Tezro may periodically make changes to these Terms. These changes may include introducing new fees or rates, changing payment methods, or updating existing fees. The reasons for these changes could be:

(a) regulatory changes (laws, regulations, industry codes, financial ombudsman decisions, court or regulatory agency decisions).
(b) changes in technology or changes in the way Tezro does business.
(c) changes reflect the cost of provisioning the Customer's Account.
(d) other changes affecting Tezro warrant corresponding changes to the way Tezro serves the Customer.

21.2 If changes to these Terms are clearly in the Customer's favour, such as introducing new features or new products, Tezro will notify the Customer once they are implemented. For all other changes, Tezro will notify the Customer 2 (two) months in advance, explaining the reasons using a confidential method through one of Tezro's usual communication channels. The latest version of the Terms is always available on Tezro's Website.

21.3 If the Customer does not agree to these changes, they have the right to close their account without any cost. If Tezro doesn't receive a response from the Customer before the changes go into effect, Tezro will assume the Customer has accepted them.

22.Other Provisions

22.1 The Terms and any supplement hereto constitute entire mutual Terms between the parties. If any of the provisions of the Terms is held invalid or unenforceable, it shall be deemed deleted and will not invalidate the other provisions.

22.2 If one or more of the provisions of the Terms lapses or is declared as such under any law or regulation or following a final decision of a court of competent jurisdiction, the other provisions will retain their binding force and scope. The provisions considered null and invalid would then be replaced by provisions closest in scope and meaning to those initially agreed.

22.3 No term of the Terms is intended to confer a benefit on, or to be enforceable by, any person who is not a party to them.

22.4 The Terms shall come into force after the Customer becomes acquainted with them, Fee schedule, Privacy Policy and starts using the Services. The Terms shall remain in force for an indefinite period of time until terminated subject to the provisions set forth hereof.

22.5 The Terms cannot be subject to a complete or partial transfer by the Customer, whether against payment or free of charge. It is therefore forbidden to transfer to a third party any rights or obligations that the Customer owns hereunder. In the event of a breach of this prohibition, in addition to the immediate termination hereof, the Customer may be held liable by Tezro.

22.6 Tezro aims to settle all disputes with the Customer amicably, promptly, and on Terms acceptable to both Parties; thus, in case of a dispute, Customer is encouraged to, first of all, address Tezro directly. Disputes are solved by negotiation.

22.7 Tezro may assign its rights and obligations under the Terms to another person at any time, by giving 60 (sixty) calendar days prior written notice to the Customer. If Tezro does this, the Customer’s rights under the Terms will not be affected.

22.8 The Terms are governed by the laws of Canada and Lithuania. The Customer agrees to submit to the non-exclusive jurisdiction of the Canadian courts and Lithuanian courts.

22.9 The Customer can view the latest versions of Tezro's Terms, Supplements, and Pricing on Tezro's Website at any time.

23. Terms of Use

23.1. User-Generated Content

By using our app, you agree to adhere to the following terms regarding user-generated content:

Users must not post, share, or distribute any content that is offensive, abusive, hateful, or otherwise objectionable.

Our app enforces a strict zero-tolerance policy for objectionable content or abusive users.

Users are required to accept and abide by these terms before accessing or posting any content within the app.

A reporting mechanism is available for users to flag inappropriate or offensive content, ensuring a safe and respectful community.

Violation of these terms may result in content removal, account suspension, or permanent banning from the platform.

By continuing to use our app, you acknowledge and accept these terms as part of our commitment to maintaining a safe and respectful environment for all users.

Date of publication: 12.02.2025.